ACE Estate Group Co., Ltd. Privacy Policy

Scope of application.

The ACE Estate may review, amend this policy from time to time in compliance with applicable laws and/or subordinate legislation, regulations, announcement of any government authority which will be newly issued. If there is any amendment on this policy, the ACE Estate will publish the updated version as early as possible to be up-to-date and in accordance with the new legislation.

Personal data where the ACE Estate collects, uses and/or discloses.

• Identification Information such as first name/last name, identity card number, passport number, birth date, address, e-mail address, telephone number etc.
• Financial Information such as income information, history of credit information with the ACE Estate or repayment records, information from the Execution Department etc.
• Marital Status such as single, married etc.
• Favorite behavior of the Customer to search information through the internet (Online Behavior Information) such as Website Browsing or connection to other website of the Customer etc.
• Audio / Visual Information when the Customer contacts the ACE Estate at the address of the ACE Estate or does transactions through the Video Call or telephone number of the ACE Estate through TMB Contact Center.
• Sensitive Data means personal data about race, religion, politic opinion, criminal record, labor union, biometric data, health information, credit information, biometric data used for verification of the Customer such as fingerprint, face recognition, eye scan, voice recognition etc. The ACE Estate has no policy to collect sensitive data of the Customer except for receiving prior consent from the Customer or necessity basis for the purpose of (a) identity authentication and/or (b) as electronic signature with the ACE Estate when doing transactions with the ACE Estate through digital channel, branch or website of the ACE Estate. Hereinafter referred to both types of personal data as the “Data”. The ACE Estate may collect personal data of the Customer from reliable sources such as the Development Business Department, Department of Provincial Administration, Department of Consular Affairs, the Ministry of Foreign Affairs, Credit Bureau Company, the Legal Execution Department including without limited to financial institutions, financial group and/or the ACE Estate’s business partners and/or financial advisors etc.

Rights of the ACE Estate to collect/use and/or disclose personal data.

1. Customer’s name
2. Gender
3. E-Mail address
4. Physical address
5. Office info
6. Phone number
7. IP Address
8. Web Browser
9. Domain
10. Visited website
11. Time of visited website
12. Reference website
13. Info of the transaction and set up
14. Any favorite on internet usage

Customer’s Information ACE Estate Shared.

1. The ACE Estate Co., Ltd.
2. Outsource service providers whether located in Thailand or abroad such as software developers, marketing events service providers, data research service provider, cloud service provider, debt collection provider etc.
3. Government authorities and/or regulators.

Protect Policy.

Rights of a Customer about his/her personal data.

1. Right to Withdraw or Cancel Consent The Customer shall have the right to withdraw or cancel consent previously given to the ACE Estate for collection, use and/or disclosure of the Customer’s personal data at any time except that such right of withdrawal or cancellation is limited under applicable laws or contracts which give benefit to the Customer such as the Customer still uses service or product(s) of the ACE Estate or the Customer still has contingent liability with the ACE Estate.
2. Right to Access Information The Customer shall have the right to access and receive his/her personal data which is in possession of the ACE Estate or request the ACE Estate to disclose acquisition of such information under which the Customer does not give consent.
3. Right to Data Portability The Customer shall have the right to access his/her persona data with the ACE Estate in the event where the ACE Estate has made such personal data in readable format or usable by any automatic equipment or device and capable of using or disclosing automatically including (a) right to request the ACE Estate to send or transfer personal data to another data controller when capable of doing so or (b) right to receive data where the ACE Estate send or transfer data in such format to another data controller directly except for that it is technically impossible.
4. Right to Object Profiling The Customer shall have the right to object collection/using or disclosing personal data of the Customer as follows; For information collected from necessity for public interest of the ACE Estate or necessity for legitimate interest of the ACE Estate except for that the ACE Estate can show more importance of legitimate interest or establishing legal claim, complying with or raising legal excuse under applicable laws. For collection, use or disclosure of personal data on direct marketing purpose. For collection, use or disclosure of personal data for the purpose of scientific, historical, statistic area except for necessity to accomplish public interest tasks of the ACE Estate.
5. Right to Erasure The Customer shall have the right to request the ACE Estate to erase or destroy or anonymize personal data of the Customer in the following events; When the personal data is unnecessary for retention in accordance with the purpose of collection, use or disclosure. When the Customer as the data subject has cancelled consent for collection/use or disclosure of personal data and the ACE Estate has no legitimate interest to collect, use or disclose personal data. When the Customer argues on the collection/use or disclosure of personal data as the personal data is no longer necessary for collection/use or disclosure under the purpose given or for direct marketing. When the personal data is collected, used or disclosed unlawfully.
6. Right to Restrict Processing The Customer shall have the right to restrict the use of personal data in the following events; During the investigation pursuant to the Customer’s request. Personal data which must be erased or destroyed because it is illegitimate collection/use or disclosure by the Customer requests to suspend the use instead. When the personal data is no longer necessary to retain information in accordance with the purpose of collection on such customer’s personal data but the ACE Estate must retain for establishing legal claim, complying with or legal enforcement or legal argument under applicable laws. When the ACE Estate is proving that the ACE Estate’s legitimate interest is more important or establishing legal claim, complying with or raising excuse against legal claim after the Customer objects to the collection/use/disclosure by the ACE Estate.
7. Right to Rectification The Customer shall have the right to request the ACE Estate to amend information to be up-to-date, correct and not misleading.
8. Right to Complaint The Customer shall have the right to file a complaint to the specialist committee if the ACE Estate or any data processor is in breach of the Personal Data Protection Act and/or any ministry regulations or announcement issued under the said Act.

Customer’s duty to provide personal data.

Duration ACE Estate keeps personal data of the Customer.

Contact channel.

ACE Estate Group Co., Ltd. 6 Anamai Ngam Chaoen Road, Tha Kham, Bang Khun Thian, Bangkok 10150